This role owns the conversational layer of our AI Voice Solutions — the systems that answer calls, chat with website visitors, and handle real customer conversations for our clients' businesses.
What You'll Do
- Design and build conversational flows for AI call answering and website chat products.
- Integrate speech-to-text, text-to-speech, and LLM-based dialogue systems into a reliable pipeline.
- Tune conversations for accuracy, latency, and a natural, localized tone.
- Work with clients to customize conversational AI for their specific use cases.
What We're Looking For
- Experience with conversational AI, voice pipelines, or chatbot systems.
- Comfortable working with speech APIs (STT/TTS) and LLM prompting/orchestration.
- Strong debugging skills — conversational systems fail in subtle ways and you'll need to find why.
- Fluency in Sinhala or Tamil is a strong plus given our localization focus.